What Is Remote Support?

Remote support allows a technician to gain access to your PC or latop using a piece of software from their computer anywhere in the world. This saves money as the technician does not need to call at your house.

What Circumstances Can Remote Support Help?

Often people have viruses that can slow down their computer and require attention. Some may want a software service or to correct issues with Windows. Some people may have health problems or other reasons for not having someone in their home. Whatever the circumstances remote support can be useful for home and business users alike.

When Is Remote Assistance Not Suitable?

Remote assistance is not useful for hardware repairs, although it can be useful for a diagnosis of a hardware problem if Windows is running. If you cannot start Windows then remote support is not the right solution for you.

In order for a technician to connect to your PC or laptop you will need to have an internet connection. If you don't have internet then it is impossible to work on your device remotely.

What Are Some Of The Benefits Of Remote Support?

It is quick, efficient and cheaper than a callout to your premises. A wide range of software repairs can be conducted using remote access. Virus scans can be done remotely.

Are There Any Downsides To Romote Support?

Remote support is not for everyone. There has to be an element of trust in the technician conducting the session, and not all repairs can be carried out remotely. You will also need to pay a non-refundable up front fee for repairs conducted using remote access, although this is taken off your total bill.

Is Remote Support Right For Me?

The only person who can answer that is you. If you would like to discuss this further then call us on 01489 505528 and we will be happy to look at your options.